Network Support Technician (on-site)

The Network Support Technician is responsible for troubleshooting, answering technical questions and providing general technical support. This position participates in a rotating on-call schedule.

RESPONSIBILITIES

Perform second level support of client devices including configuration, deployment, troubleshooting and repair.
Install updates and service packs on Windows/Mac/Linux servers.
Install updates on network switching and routing devices.
Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Test and configure software and maintain and repair hardware and peripheral devices.
Maintain manual and electronic documents, files and records (e.g. work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
Install and configure wireless networking equipment.
Manage network monitoring utilities and alerting systems.
Research and remediate cybersecurity risks.
Manage Office 365 licenses and user support.
Monitor and test data backups.

REQUIREMENTS

High School Diploma or GED required.
Bachelor’s degree preferred.
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
3-4 years of experience with deployment and troubleshooting of Windows Server and Desktop operating systems.
Experience configuring and troubleshooting switches (Extreme and Cisco).
Experience managing and troubleshooting Microsoft Exchange Server.
Experience working with Office 365.
Experience with network monitoring systems.
Experience administering Active Directory.
Excellent written and verbal communication skills.
Strong attention to detail.
Skilled at prioritization and multi-tasking.
Strong organization and time management skills.
Able to lift up to 50 pounds occasionally.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.